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FAQ - FREQUENTLY ASKED QUESTIONS

Here is a list of commonly asked questions:

Q: Why do you need to collect a deposit fee?

Ans: Due to many no-shows and last minute cancellations, some of our services that require a long time such as balayage and Japanese straightening, are required to have a 15% deposit paid to secure your booking. This portion will be deducted off from your final bill, and is fully refunded if you change / cancel your booking at least 48 hours from your appointment

Q: Is there free parking?

Ans: YES! We have free parking right in front of our store (space is limited). Please note that the other side of parking (in front of Passion8) is reserved for Passion8 customers

Q: Can I get a refund for the service I received if I'm not happy with the result?

Ans: We offer Complimentary fix, free of charge if you notify us within 7 days of your appointment. We do not offer refund for services. (Read Policy Here)

 

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